Delivering enterprise-wide efficiencies at Paysafe through Intelligent Automation

Industry:
about paysafe

Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

Reviewed on
5/5
31 Reviews
30,000
+

Hours delivered back to the business

100
+

SOX compliance in Settlement process automation

95
+

Success rate of bot case completion

6
+

For functional release of OBT, RTS and OGS

The Chalange

Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

What did
Tecnologia do

Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.

Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.

The Results

  • 30+ processes delivered
  • Over 30,000 hrs delivered back to the business
  • 100% SOX compliance in Settlement process automation
  • >95% success rate of bot case completion
  • SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms

The technology that we use to support Paysafe

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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Partner with Us for Comprehensive COBOL Solutions

Trust COBOLagency to maintain, modernize, and optimize your COBOL systems. Our services improve performance, security, and scalability to meet today’s needs. From documentation and refactoring to cloud migration and integration, we maximize your COBOL systems’ value.

Call us at: 1-646-693-2721
Your benefits:
  • Legacy-Stewardship
  • Monastic-Focus
  • Timeless-Reliability
  • Cost-Efficiency
  • Enduring-Stability
  • Scalability-First
What happens next?
1

We Schedule a call at your convenience 

2

We do a System Assessment to check your main problems 

3

We craft a unique proposal tailored to your COBOL journey

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