Iberia Nostrum, a leading regional airline in Spain, operates a robust network of domestic and international flights, serving millions of passengers annually. Known for its commitment to reliable service and customer satisfaction, Iberia Nostrum relies on its flight reservation system to manage high volumes of booking transactions and ensure a seamless travel experience.
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The Challenge
Iberia Nostrum faced increasing demands on its COBOL-based flight reservation system as customer expectations and operational requirements evolved. The existing system, while foundational to the airline’s operations, required enhancements to improve functionality, meet customer needs, and support future growth. Specific challenges included:
Aging System Requiring Ongoing Maintenance:
The flight reservation system, built on COBOL, had grown complex and needed regular maintenance to prevent operational issues. As more features were added over time, the system required optimization to ensure it could handle the growing number of bookings without slowdowns or interruptions.Customer Demands for New Functionalities:
Passengers and partners had expressed a need for additional features, including more detailed booking options and better integration with modern digital platforms. Iberia Nostrum needed to enhance their reservation system to stay competitive and meet these customer demands.Optimizing a Large Legacy Codebase:
The airline’s system comprised over 50,000 lines of COBOL code, which presented a challenge for optimization and modernization. Iberia Nostrum required a partner capable of efficiently reviewing this codebase, identifying areas for improvement, and implementing enhancements that would boost system performance and reliability.
Iberia Nostrum turned to COBOLagency for their expertise in legacy COBOL systems to optimize their reservation system, introduce new functionalities, and ensure long-term operational stability.
What did
COBOLagency do
COBOLagency’s team applied a phased, strategic approach to address Iberia Nostrum’s challenges and enhance their reservation system’s performance and functionality. The project involved the following steps:
Comprehensive Code Review and Optimization:
COBOLagency performed a thorough review of the reservation system’s 50,000 lines of COBOL code, identifying inefficiencies and areas for enhancement. Through code optimization, COBOLagency improved processing speeds and streamlined the system to reduce future maintenance needs.System Maintenance and Stabilization:
Addressing the core system’s stability, COBOLagency carried out necessary maintenance, including fixing bugs and optimizing system resources. This phase ensured that the reservation system operated smoothly and minimized downtime, enabling Iberia Nostrum to provide a more reliable service to its passengers.Feature Enhancements Based on Customer Feedback:
Based on specific customer and partner requests, COBOLagency developed and implemented new functionalities within the COBOL system. These features included improved booking options, expanded integrations, and enhanced reporting capabilities, which allowed Iberia Nostrum to offer a more user-friendly and versatile reservation experience.Future-Ready System Improvements:
To prepare Iberia Nostrum’s system for scalability, COBOLagency implemented structural updates to support future feature integrations and system expansions. By enhancing the system’s modularity, the airline can now adapt to evolving customer needs and industry trends with greater flexibility.
The Results
- Future-Ready Flexibility
- Increased Operational Reliability
- Enhanced Customer Experience
- Improved System Efficiency
- Reduced Maintenance Requirements
